FAQ’s

Customer satisfaction is an important part of our business. We strive to provide excellent customer service in addition to an excellent product.
Please feel free to browse our help topics by choosing a major category and then selecting an area of interest within it.
  • What is the warranty period on Winchester Air Rifles and Pistols? How long are the sights under warranty?

    Guns have a one-year warranty from date of purchase and sights have a 90 day warranty from date of purchase.

  • How much is the out-of-warranty charge on guns/sights?

    Call our Customer Service Department at 479-636-1200, press 1 to speak to a customer service representative.

  • Where do we send a gun for service?

    Call our Customer Service Department at 479-636-1200, press 1 to speak to a customer service representative.  Most models currently in production may be returned for repair or replacement with a similar model.

    • There will be a charge for out-of-warranty guns.
    • Do not ship a gun without calling for details.
    • We may recommend that you send your out-of-warranty gun to one of our qualified independent gunsmiths.
  • My gun is jammed and will no longer shoot. What should I do?

    Put gun on safety before inspecting the airgun or attempting to clear jam. Sometimes you can dislodge the BB by running a cleaning rod down the muzzle end of the barrel. If this does not work the gun will need to be returned to the factory.

  • My CO2 gun is leaking where you puncture the CO2 cylinder? Can I fix this myself?

    Sometimes you can replace the face seal and this will stop your gun from leaking. The face seal is the seal the pin comes through and seats against the CO2 cylinder. To receive a replacement CO2 face seal at no charge, for your CO2 gun, call customer service at 800-713-2479.

  • Where is the model number located on my gun?

    Most of the rifles have the model number located on the top of the barrel near the rear sight. On most pistols it is usually on the side of the receiver.

  • Where can I purchase Winchester Air Rifles and Pistols locally?

    Please visit our “Where To Buy” page for links to stores that sell our products.

  • Can orders be shipped outside of the USA?

    No we do not ship to individuals outside of the USA.

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